Technical support
-
Troubleshooting common problems
Advice for solving common problems on EPIC databases.
-
Setting up access
How to set up access to the EPIC databases including: choosing a way to log in, getting the right URLs, filtering software, use statements and how to present the products to your users.
-
URLs for databases
URLs to link to the EPIC resources on your Library Website or Intranet. Includes URLs for EBSCO, Gale Cengage, Oxford Online, Encyclopaedia Britannica and ProQuest.
-
Accessing usage stats
Guides to monitoring the use of your EPIC subscriptions and tips for improving their use.
-
Contact database vendors
Vendor contact details, plus links to online support guides, are listed on this page. You are entitled to contact the EPIC vendors to resolve problems with access and content.