Contact database vendors
Links to EPIC Vendor pages which include contact details, plus links to online support guides are listed on this page. You are entitled to contact the EPIC vendors directly to resolve problems with access and content.
Before contacting a vendor for assistance, you might like to try the following trouble-shooting guide:
Make sure you include the following information in your email to the vendor:
- your name
- your library’s name
- steps you’ve taken to troubleshoot the problem on your own
- a detailed description of the problem, include screen shots where possible.
If there is no response from a vendor contact the EPIC Manager to follow up on your behalf.
Vendor contact details
- Alexander Street Press
- American Library Association (RDA Toolkit)
- Bridget Williams Books
- Encyclopædia Britannica
- Forward Learning (World Book Online)
- Gale Cengage
- Healthy Life Media
- Infobase Learning
- Kowhai Media
- Oxford University Press
- RMIT Publishing
- Triton AV (Naxos)