Contact database vendors

Vendor contact details, plus links to online support guides, are listed on this page. You are entitled to contact the EPIC vendors to resolve problems with access and content.

Your EPIC membership entitles you to assistance from vendors to resolve problems around access and content.

Before contacting a vendor for assistance, you might like to try the following trouble-shooting guides:

Vendor contact details, plus links to online support guides, are listed on this page.

If there is no response from a vendor contact the EPIC Manager at epic@epic.org.nz to follow up on your behalf.

School Libraries

If you are having problems with TKI resources contact the EPIC TKI Administrator at epic@tki.org.nz
EPIC information for schools on TKI

All Other Libraries

Make sure you include the following information in your email to the vendor:

your name
your library’s name
steps you’ve taken to troubleshoot the problem on your own
a detailed description of the problem, include screen shots where possible.

EBSCO

Technical support: http://support.ebscohost.com/
General support: John Chamberlain jchamberlain@ebscohost.com
Phone +61 3 9276 1777
Fax +61 3 9419 8300
Available 9am - 5pm, Monday - Friday Australian EST
Online support guides http://support.ebscohost.com/

Encyclopædia Britannica

Technical support: Magdalena Kulbat mkulbat@britannica.com.au
General support: Camille Davey cdavey@britannica.co.au

Encyclopædia Britannica Education

Phone +61 2 9923 5600
Fax +61 2 9923 3753
Available 8.30am - 5pm, Monday – Friday, Australian EST
Online information http://edu.britannica.co.nz/

Gale Cengage

Technical support: Sean Volke Sean.Volke@cengage.com
Phone +61 2 9433 3676
Available 9am - 5pm, Monday – Friday, Australian EST

General support: Liza Fisher Liza.Fisher@cengage.com or Maryce Johnstone maryce.johnstone@cengage.com
Phone 09 277 5866 or +61 3 9685 4246

Online support guides http://support.gale.com/gale/index.html

Knowledge Basket

Technical support: Joanne Cooper joanne.cooper@knowledge-basket.co.nz
Phone +64 9 815 2049
Fax +64 9 815 2047
Available 9am - 5pm, Monday - Friday New Zealand time

General support: Dave Keet dave.keet@knowledge-basket.co.nz or Linda Winterburn Linda.Winterburn@knowledge-basket.co.nz

Online information: http://www.knowledge-basket.co.nz/nzindex/welcome.html

Oxford Online

Technical support: onlinesubscriptions@oup.com
Copy to: Marika Whitfield marika.whitfield@oup.com
Available 9am - 5pm, Monday – Friday, GWT (UK)

General support (Aust/NZ) : Marika Whitfield marika.whitfield@oup.com
Phone +61 2 9571 5150
Mobile phone +61 438 341 355

Online information: http://www.oup.com/uk/academic/online/librarians/

ProQuest

Technical Support: support@anz.proquest.com
Copy to: nick.mole@anz.proquest.com
Phone 07 869 5961
Mobile phone +64 21 1882401

General support: Nick Mole nick.mole@anz.proquest.com
Phone 07 869 5961
Mobile phone +64 21 1882401

Online support guides: http://www.proquest.co.uk/en-UK/support/default.shtml

Page last updated: 19 July 2010.