Guidelines, checklists, suggested actions and links to issues and examples to fine-tune the way in which you present, promote and train others to use your EPIC and other e-resources.
1. E-resources Health Check
A quick, systematic check of your provision of e-resources. Identify and evaluate connection, service, content or skill issues that may be limiting the uptake or effective use of your e-resources.
Check the presentation, description and perception of your e-resources and their ease and reliability of access.
Check the perceptions of promotions and material for your e-resources.
Existing skills and confidence
Check the frequency of use of e-resources and the confidence levels of staff/users with them.
Existing service levels and practice
Check on understood information. Your service policy vs. actual service practice of staff and the use and promotion of e-resources.
Summary Review Report
Compile issue statements and an action list from the Health Check.
2. Action on Access
Make it all easier for your users to access your e-resources.
Presentation: the user experience
The way you present and deliver your e-resources can create barriers to their use and hinder the recognition of their value. This section contains strategies to remove these barriers.
Help users who are unfamiliar with your e-resources discover the resources’ content and value.
A brief guide to trouble-shooting technical issues with your e-resources.
3. Action on Promotion
Promoting your e-resources in the right place at the right time with the right words.
Make your strategy clear and focussed
Define target markets
Be clear about who will use your e-resources and how
Develop messages and channels
Sort out what you need to say and how and where to distribute it.
Get the look and feel consistent
Develop a coherent message and consistent branding for your e-resources
Get staff on board as your prime promoters.
Assess the impact of your marketing initiatives
4. Action on Staff Skills
Give your staff the confidence and core skills to effectively use your e-resources.
Assess skill levels and needs
Determine training needs by getting an understanding of your staff’s competency and confidence with the e-resources.
Develop a training plan
Set out what needs to happen to address the training needs you identified.
Source and deliver training
Arrange and provide training sessions – who, when and how.
The training cycle
Ensure you know what is working and what needs to be changed.
This material is provided under a Creative Commons Attribution-Non-commercial (BY-NC) New Zealand Licence
This license means you can use and adapt these resources for your own use. Any new resources you create must acknowledge EPIC and must be non-commercial. You do not have to re-license your new works on the same terms.
Page last updated: 24 February 2010.